Privacy Policy

Contact details

Telephone: 07403754758

Email: handymandrewinfo@gmail.com

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Facebook username, comments and reviews posted on our Facebook page

We also collect information about:

• Website visitors

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information.

All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you
• Cookies from the site
• Our Facebook pages

How and why we use your personal data

We use your personal data if we have a proper reason including:

• Where you have given consent
• Customising our website and social media pages
• Communicating with you about your services and other important notices

Cookies: Google Analytics

When you use our website http://handymandrew.co.uk/ we use a third party service, Google Analytics, to collect standard information about your device, preferences, past visits and actions. The information collected by these cookiesis anonymous and does not track your browsing activity on other websites.
You may find more information about Google Analytics privacy policy here.

How long we keep information

When a user submits a contact form, the website gathers information including their: name, email, phone number and requirements. This is to ensure we can provide the services required. Once a form is submitted, information is stored in the website’s primary database. Data is stored for 12 months before being deleted. Data can only be accessed by restricted staff members with their own login information.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated

12 January 2025